Frequently Asked Questions

Retractable Screens

What will my retractable fly screens look like?

No two homes are identical in design, environment, or condition. Illusion offers fully customised retractable screens for doors and windows. Ask us about our range of frame and mesh option made to suit your needs and backed by our expert custom design and installation.

Read our blog post on the aesthetic benefits of Retractable Fly Screens.

Is the material used for these screens durable?

Yes, the material used for our retractable screens is highly durable. We understand that durability is essential for long-lasting satisfaction with your investment. Our screens are crafted from high-quality materials that are designed to withstand the rigors of daily use and various environmental conditions.

Whether you choose our frame or mesh options, rest assured that they are built to last, ensuring years of reliable performance without compromising on quality. Additionally, our expert installation process further ensures that the screens are securely fitted, enhancing their overall durability and longevity.

How does installation work?

Our installation process is a comprehensive and customer-focused approach aimed at delivering top-quality retractable screens tailored to your needs. Our experienced team ensures that the entire process is smooth, from consultation to final inspection, so you can enjoy bug-free living with ease. Here's an overview of how it works:

Consultation: We begin with a consultation to understand your specific requirements and preferences. During this initial phase, we'll discuss the type of retractable screens you need, the location, and any customisation options you require.

Site Assessment: A member of our experienced team will visit your location to assess the installation site thoroughly. This step helps us ensure that the retractable screens are a perfect fit for your doors or windows.

Customisation: Based on your preferences and the assessment, we'll customise the retractable screens to match the dimensions and style of your doors or windows. You can choose from a variety of frame and mesh options to achieve the look and functionality you desire.

Installation Appointment: We'll schedule a convenient installation appointment that works for you. Our skilled technicians will arrive at your location with all the necessary tools and equipment.

Installation Process: During the installation, our technicians will securely attach the retractable screens to your doors or windows. They'll ensure that the screens operate smoothly, and all components are properly fitted.

Demonstration: After installation, our team will provide you with a demonstration of how to operate the retractable screens safely and effectively. We'll answer any questions you may have about their use and maintenance.

Final Inspection: We conduct a final inspection to verify that the installation is flawless, and the screens are functioning correctly. This step is crucial to guarantee your satisfaction with the finished product.

Clean-Up: We'll ensure that the installation area is left clean and tidy, with no debris or mess left behind.

Customer Satisfaction: Your satisfaction is our top priority. We'll ask for your feedback and address any concerns or additional requests you may have.

What is the warranty on your retractable fly screens?

We stand behind the quality and durability of our retractable fly screens with a robust warranty. The specific warranty coverage may vary depending on the type and model of retractable screens you choose.

Our warranty covers:

Material and Manufacturing Defects: We guarantee that our retractable screens are free from material and manufacturing defects. If you encounter any issues related to the quality of the screens during the warranty period, we will promptly address and resolve them.

Components and Operation: The warranty extends to the proper functioning of all components, including the retracting mechanism, frame, and mesh. If there are any problems with the operation of your screens due to manufacturing issues, we will take care of it.

Installation: We also back our professional installation services. If there are any installation-related issues that affect the performance of your retractable screens, we will correct them at no additional cost.

Please note that our warranty does not cover damages or malfunctions caused by misuse, improper maintenance, accidents, or acts of nature. Regular maintenance and care are essential to ensure the longevity of your retractable screens, and we provide guidelines for their proper upkeep.

To make a warranty claim or inquire about the specific terms and conditions of your warranty, please contact our customer service team. We are committed to ensuring your satisfaction and will work diligently to resolve any issues covered by the warranty promptly.

At Illusion Flyscreens & Security Doors, we take pride in the quality of our products and installation services, and our warranty is a testament to our confidence in their reliability and performance.

What does the screen mesh protect against?

Our retractable screen mesh provides effective protection against a range of common nuisances and potential hazards, making it an essential addition to your doors and windows. Here's what our screen mesh can protect against:

Insects and Bugs: Our fine mesh is designed to keep out mosquitoes, flies, ants, and other flying or crawling insects. It acts as a barrier, allowing you to enjoy a bug-free environment indoors while still benefiting from fresh air and natural light.

Dust and Debris: The screen mesh also serves as a filter, preventing dust, pollen, and debris from entering your living spaces. This can be especially beneficial for individuals with allergies, as it helps maintain cleaner indoor air quality.

UV Rays: Selected retractable screens allow us to offer specially designed screen mesh that provides a degree of protection against harmful ultraviolet (UV) rays from the sun. While it may not block all UV radiation, it can help reduce UV exposure indoors, which can be particularly valuable for sun-sensitive furnishings and skin.

Pets: Only available on our heavy-duty flat mesh screen, do we offer PET Mesh as an option. The sturdy mesh is resistant to scratches and tears, making it a reliable barrier for keeping pets indoors while still enjoying fresh air. It can help prevent pets from escaping and protect them from outdoor hazards.


How often should a flyscreen be replaced?

The frequency of flyscreen replacement depends on several factors, including the quality of the initial installation, the material used for the flyscreen, and the environmental conditions it's exposed to.  In general, it's a good practice to inspect your flyscreens every 12 months to assess their condition.

Here are some general guidelines to help you determine when it's time to replace a flyscreen:

  1. Visible Damage: If you notice visible tears, holes, or damage to the flyscreen, it's a clear sign that replacement is necessary. Even small openings can allow insects to enter your living space.
  2. Fading or Discoloration: Over time, flyscreens may fade or become discoloured due to exposure to sunlight and environmental factors. While this may not affect their functionality, some people choose to replace them for aesthetic reasons.
  3. Corrosion: For metal frames or components, check for signs of corrosion or rust. Rust can weaken the frame and compromise the integrity of the flyscreen.
  4. Mesh Deterioration: The mesh itself may deteriorate over time, especially if it's exposed to harsh weather conditions or direct sunlight. If the mesh becomes brittle or begins to break down, it's time for replacement.
  5. Pest Infestations: If your existing flyscreen has failed to keep pests out, it's a clear indication that it's no longer effective and should be replaced with a more robust option.
  6. General Wear and Tear: Flyscreens will naturally experience wear and tear over the years, especially in high-traffic areas. If you notice that they no longer function as intended or have become loose or saggy, it's a good time to consider replacement.

If you identify any of the issues mentioned above, it's advisable to replace them promptly to maintain effective insect protection and ventilation. High-quality flyscreens, properly maintained and replaced when needed, can provide years of reliable service.

Can one fly screen be used to cover more than one window?

While it's possible to use a single, larger fly screen to cover multiple windows, it's generally more effective to have individual screens for each window. Individual screens offer better coverage and protection against insects, ensuring that every window is adequately safeguarded. Custom-fitted screens for each window also provide a neater and more efficient solution.

Should flyscreens be cleaned regularly?

Yes, flyscreens should be cleaned regularly to maintain their effectiveness and prolong their lifespan. Dust, pollen, and debris can accumulate on the mesh, reducing airflow and making it less efficient at keeping insects out. Cleaning can also help prevent mould and mildew growth in humid conditions.

To clean your flyscreens, remove them from the windows or doors and gently brush or vacuum off loose dirt. Then, wash them with mild soap and water, rinse thoroughly, and allow them to dry before reinstalling. Aim to clean your flyscreens at least once or twice a year, or more often if you live in an area with heavy pollen or dust.

What is the best way to clean flyscreens?

The best way to clean fly screens is as follows:

  1. Remove the Screens: Start by carefully removing the fly screens from your windows or doors. Lay them flat on a clean, flat surface or prop them up in a stable position for cleaning.
  2. Dust and Debris Removal: Begin by gently brushing or vacuuming the screens to remove loose dirt, dust, and debris. You can use a soft brush attachment on your vacuum cleaner or a soft bristle brush for this step.
  3. Wash with Mild Soap: Fill a bucket with lukewarm water and add a few drops of mild dish soap. Dip a soft sponge or microfiber cloth into the soapy water and gently scrub the screen, working from top to bottom. Pay special attention to areas with stains or buildup.
  4. Rinse Thoroughly: Using a hose or a clean bucket of water, rinse the screens thoroughly to remove all soap residue. Make sure to rinse both sides of the screens to ensure they are entirely clean.
  5. Dry Completely: Allow the screens to air dry in a shaded area. Avoid direct sunlight, as it can cause the screens to become discoloured. Ensure that they are completely dry before reinstalling them.
  6. Reinstall: Once the screens are dry, carefully reinstall them back into your windows or doors, making sure they fit snugly.

Cleaning your fly screens once or twice a year, or more frequently if needed, helps maintain their effectiveness at keeping insects out while allowing fresh air to flow freely. Regular cleaning also prevents the buildup of dust and debris, ensuring a cleaner and more comfortable living space.

Can you vacuum fly screens?

Yes, you can vacuum fly screens as part of their regular maintenance. Vacuum cleaners are perfect for indoor fly screen cleaning. Using a vacuum cleaner with a soft brush attachment is an effective way to remove loose dirt, dust, and debris from the screens. The vacuum cleaners brush not only effortlessly eliminates surface dirt and dust but also reaches small corners and crevices without causing damage to the mesh.

Security Doors

Can security doors be broken into?

These doors are engineered to offer greater resistance against forced entry compared to standard doors, typically incorporating sturdier materials, reinforced frames, and secure locking mechanisms. It's crucial to acknowledge that while security doors provide enhanced protection, no security measure is entirely impervious, and determined intruders may still discover vulnerabilities to gain access.

What are the benefits of installing a security door?

Installing a security door offers several benefits, including:

  • Enhanced security: Security doors are designed to withstand forced entry attempts, making it difficult for burglars to break in.
  • Deterrent: One of the biggest benefits of security doors is the visual deterrent to burglars as they will be more likely to attempt break in where there is no security door at all.
  • Increased safety: They provide an additional layer of protection for your home or business, helping to keep your family, employees, or assets safe.
  • Energy efficiency: Many security doors are designed to be energy-efficient, which can help reduce heating and cooling costs.
  • Durability: Security doors are built to last, with materials and construction that can withstand harsh weather conditions and wear over time.
  • Privacy and safety when answering door: if you choose 'one way vision' you can safely answer the door for deliveries, door knockers etc as you have an extra barrier between them and yourself.

Read more about the benefits of security doors in our blog post.

Are security doors customisable to match my property's aesthetics?

Yes, Illusionoffer a variety of styles, finishes, and designs to match the aesthetic of your property. You can choose from different colours, patterns, and materials to ensure that the security door complements your existing decor and architectural style. Some security doors can even be customised with decorative elements while maintaining their strength and security features.

Read our guide to choosing the right security door for your home.

Do security doors require maintenance?

Security doors are designed to be low maintenance, but they may still benefit from occasional upkeep. Routine maintenance may include cleaning, lubricating locks and hinges, and inspecting for any signs of wear or damage. Proper maintenance can ensure that your security door continues to function effectively and last for many years. Manufacturers typically provide guidelines for maintaining their specific security door models.

Read our blog post on how to clean & maintain your security door

Can security doors be installed on any type of entryway?

Security doors are versatile and can be installed on various types of entryways, including front doors, back doors, sliding glass doors, and even windows. However, the suitability of a security door for a particular entryway depends on factors such as the door's size, the frame's structure, and the surrounding architecture. All of our security doors are measured by one of our technicians and custom built in our factory to suit your exact requirements.

Plantation Shutters

What are plantation shutters?

Plantation shutters are a type of window treatment characterised by their large, adjustable slats or louvers. They are typically made of wood, composite materials, or PVC, and they are designed to cover the entire window or door opening. Plantation shutters are known for their timeless and versatile style, making them a popular choice for both traditional and modern homes.

These shutters are often hinged on the sides of the window frame and can be opened or closed by adjusting the angle of the slats. This feature allows you to control the amount of natural light and airflow entering a room while maintaining privacy.

Are plantation shutters energy efficient?

Plantation shutters are renowned for their energy efficiency due to their ability to provide insulation throughout the year. During the hot summer months, they effectively block out excess heat from the sun, keeping interiors cool and reducing the need for air conditioning. Conversely, in the colder winter months, they help to retain warmth inside by acting as a barrier against cold drafts, thereby reducing the workload on heating systems.

This thermal regulation not only enhances comfort but also results in lower energy consumption, leading to reduced utility costs over time.

Do plantation shutters block out light?

Plantation shutters are designed to provide excellent light control. The adjustable slats or louvers on plantation shutters allow you to customize the amount of light entering a room. When the slats are fully closed, plantation shutters can effectively block out most of the incoming sunlight, providing you with privacy and darkness, making them an ideal choice for bedrooms or media rooms.

However, it's essential to note that while plantation shutters can block out a significant amount of light, they may not create a completely dark environment, especially if there are small gaps or spaces between the slats or around the frame. If complete darkness is required, additional window coverings like blackout curtains or shades can be used in conjunction with plantation shutters to achieve the desired level of darkness.

Are plantation shutters easy to clean?

Yes, plantation shutters are relatively easy to clean and maintain. Their design, with large, flat surfaces and adjustable slats, makes them accessible to clean without much effort. With proper care and maintenance, plantation shutters can remain an attractive and functional window treatment for many years. Regular cleaning not only keeps them looking great but also ensures their longevity and continued smooth operation.

Read our blog post on steps to keep your plantation shutters looking their best.

Can plantation shutters be customised to fit my windows?

Yes, plantation shutters can be fully customised to fit your windows precisely. Customisation is one of the key advantages of plantation shutters. Here's how the customisation process typically works:

  • Measurement: A professional installer will measure your windows to ensure the shutters are tailored to the exact dimensions of each window. This step is crucial to ensure a perfect fit.
  • Material Selection: You can choose from various materials such as wood, composite, or PVC, depending on your preferences, budget, and the room's specific requirements.
  • Louver Size: You have the flexibility to select the louver size that suits your style and needs. Common sizes range from 2.5 inches to 4.5 inches. Larger louvers provide a more open view, while smaller ones offer a more traditional look.
  • Frame and Mounting Options: Custom plantation shutters allow you to select the frame style and mounting options that best suit your window and interior design. Options include inside mount, outside mount, and various frame styles.
  • Colour and Finish: You can choose the colour and finish that complements your decor, whether you prefer a natural wood finish or a custom paint colour to match your interior.
  • Divider Rails: If you have tall windows or want more control over light and privacy, you can include divider rails in your customization. Divider rails allow you to adjust the top and bottom louvers independently.
  • Tilt Mechanism: You can select the type of tilt mechanism you prefer, such as a traditional tilt rod or a hidden, modern tilt bar, depending on your aesthetic preferences.
  • Custom Shapes: If you have uniquely shaped or arched windows, custom plantation shutters can be crafted to fit these non-standard window shapes.
  • Motorisation: For added convenience, you can even opt for motorised plantation shutters that allow you to control them remotely with a smartphone or remote control.

By customising your plantation shutters, you ensure they not only fit your windows perfectly but also align with your design preferences and functional needs. Customisation provides a tailored solution that enhances both the aesthetic and practical aspects of your window treatments

Outdoor Blinds

What material is best for outdoor blinds?

The choice of material largely depends on your specific needs. PVC and clear blinds provide great visibility and protection from the elements, while fabric blinds offer a wide range of colours and styles. Your decision should consider factors like weather resistance, privacy, and aesthetics.

Are outdoor blinds suitable for high-wind areas?

Yes, there are outdoor blinds designed to withstand high winds. eZIP blinds, for example, are track-guided and ideal for areas prone to strong winds, as they remain secure even in adverse weather conditions.

How do I clean and maintain outdoor blinds?

Cleaning methods vary depending on the material. Generally, a gentle hose-down or wiping with a damp cloth suffices. Regular maintenance, including checking for any damage or wear, is essential to ensure the longevity of your blinds. Read our blog post on maintaining outdoor blinds.

Read our guide on how best to clean and maintain your outdoor blinds.

Can outdoor blinds provide insulation in colder months?

Yes, outdoor blinds can contribute to insulation. They help prevent heat loss during the winter, which can reduce your heating bills. Insulated blinds or heavy-duty fabric blinds are particularly effective for this purpose.

Are outdoor blinds customisable in terms of size and colour?

Yes, most outdoor blinds can be customised to fit your specific requirements. You can choose the size, colour, and style that best complements your outdoor space, ensuring a perfect match for your needs and preferences.

Read our blog post on how to choose outdoor blinds for your home.

Blockout Blinds

What are the benefits of using blockout blinds?

Blockout blinds offer several advantages, including:

  • Total Light Control: They can effectively block out external light, ensuring complete darkness when needed.
  • Privacy: Blockout blinds prevent outsiders from seeing inside your home or office.
  • Energy Efficiency: They help regulate room temperature by blocking out heat in the summer and retaining warmth in the winter, leading to energy savings.
  • UV Protection: They protect furniture, flooring, and artwork from sun damage by blocking harmful UV rays.

Are blockout blinds suitable for all types of windows?

They are customisable to fit your specific window dimensions and requirements. So, whether you have small, large, or uniquely shaped windows, there is likely a blockout blind solution for you.

Can I get blockout blinds in different colours and designs?

Yes, you can choose from a wide range of colors, fabrics, and designs when selecting blockout blinds. This versatility allows you to match your blinds to your interior decor and personal preferences. From classic neutrals to bold patterns, there's a blockout blind option to suit any style.

How can I ensure a proper installation of blockout blinds?

To ensure a proper installation, it's advisable to rely on professional blind installation services. Our experts have the experience and tools needed to measure, fit, and secure your blockout blinds correctly, ensuring they function optimally and enhance the overall look of your windows.

Can blockout blinds help with room darkening for better sleep?

Absolutely! Blockout blinds are particularly effective at creating a dark and conducive sleeping environment. By completely blocking out external light sources, they help regulate your sleep patterns, making them an excellent choice for bedrooms, nurseries, or shift workers who need to sleep during the day. The darkness provided by blockout blinds can promote better rest and overall sleep quality.

Read our blog post on the benefits of blockout blinds for a good sleep.